Returns & Exchanges
At Vixen Brand, we want you to feel confident in every piece you wear; if you are not completely satisfied, we offer returns and exchanges within 30 days of delivery for unworn items with original tags. Please ensure all garments are free from makeup, perfume, or signs of wear to qualify for a full refund.
Initiate Your Request
Visit our online Returns Portal and enter your order number and zip code to select the items you wish to send back or exchange.
Package Your Items
Securely place the items in their original packaging, ensuring all Vixen Brand tags are attached and the packing slip is included inside.
Ship It Back
Download and print your pre-paid shipping label from the portal, attach it to your package, and drop it off at any authorized carrier location.
Receive Your Refund
Once our quality control team inspects your return, a refund will be issued to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing